Your order is as important to us as it is to you. If you have any questions or other issues regarding your order, our in-house Consumer Affairs team will be happy to assist you. Please email email@example.com or call +91-9998337030 during business hours 10am – 5pm IST (Monday to Friday) and a representative will contact you. Please remember that all inquiries are answered in the order they are received, so delays may occur. Requests received outside normal weekday business hours will be processed as quickly as possible.
Our shippers cannot ship to box type addresses including PO/APO/FPO. Orders to these addresses will not be accepted. Additionally, we only ship to locations within India. For international consumers, we recommend contacting us at firstname.lastname@example.org before placing an order.
As these are Neutra products, there is no return policy to ensure the quality of the products.
If you need to make a return, please call us during normal business hours (10am-5pm IST Mon-Fri) before sending it back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your product is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.
All reimbursements will be made to the account details used for the original purchase. Please allow 7-10 working days for the reimbursement credit to appear on your account statement.
damaged, lost, or stolen merchandise
We take all possible measures before sending your order, but please note that in rare cases damage may occur during transportation. If you believe your order was damaged during delivery, please report it immediately, do not accept it if it is visibly damaged and a representative will contact you. We are not responsible for lost or stolen products.
All sales of Promotional Items sold on the Website or otherwise distributed by Mujtaba Traders are final and Mujtaba Traders will not accept refunds for the return of Promotional Items.
While every effort is made to keep all products in stock, there is a small chance that supply will not always keep up with demand. In this case, you will receive an email notifying you of a partial credit as the item is out of stock. Pre-approval cannot be withheld for a long period of time. Therefore, out-of-stock items will be canceled from the order. We only charge for the items shipped.
Orders are typically shipped within 48-72 business hours. Once shipped, tracking information will be sent to the email address provided with your order. If you do not receive an email receipt, please contact the Consumer Affairs team for confirmation. Please note that delays in delivery by our carrier may occur and are beyond our control. Please allow 7-10 business days for delivery.
prices & availability
All product prices and their availability are subject to change without notice.
Our Returns Policy is part of our General Terms and Conditions of Sale and should be read in conjunction with them. We reserve the right to change this return policy at any time. This return policy was last updated on February 15, 2023.
As these are Neutra products, there is no return policy to ensure the quality of the products. Upon receipt of the item, it should always be inspected prior to use as soon as possible after receipt. Be sure to obtain a return authorization number before returning any items to us.
If you have received the wrong item or damaged item, you have 2 days to cancel your order which begins the day after you receive the item.
All items must be returned unused and in the original packaging in which they were received.
When you receive your item, please take proper care when trying and inspecting it. Make sure any security seals or labels remain intact.
wrong item received
This is not normal if you received the wrong item by mistake and we apologize for that. We will resolve it as soon as possible. To receive a refund or exchange, you must return the item in the same condition as when you received it within 2 days from the date you received the item.
damaged or faulty items
We sincerely apologize if you receive a damaged or defective item and would like to resolve this as soon as possible. Please contact us if you believe the item is defective. If you find the issue, please let us know exactly what the issue is as soon as possible. We will let you know what to do next. Our return policy for defective products protects your statutory rights.
item not received
We apologize if you have not received your item. This is not common, and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must inform us that you have not received your item within 14 days from the day on which you received an email from us confirming that the item had been despatched.
your statutory rights
Our Returns Policy always protects your statutory rights.
what to do to return your item to us
You must provide our customer service team with your order number, the item(s) being returned, and the reason for the return. We will then provide you with a unique return number and verify the return address for the item. Please pack the item securely and include your order number, name, and address.
When sending packages, please obtain proof of postage from the post office. There is no cost without proof of postage, but in the rare event that an item is lost in transit, we may not be able to process a refund or exchange.
If you request a replacement and the product is no longer available, we will process the refund back to the original account used to purchase the item. The item you receive, and return is your responsibility until it reaches our warehouse. Therefore, please return the item using a shipping service that guarantees the value of the item.
what we’ll do next
All products returned to us are checked by our Returns department. If eligible for a refund, we will refund the price of the item (including shipping charges). Returns are generally processed within 7 business days of receipt of the canceled order and at the latest within 30 days of receipt. We will refund the original account that was used to purchase the item.
return of replacement goods
If an item you ordered turns out to be defective and we replaced it, you have the right to cancel your order for the replacement item and receive a refund within 7 business days from the date you received the replacement item.
cost of returning items
We can only refund shipping costs for returns if:
- We sent you the wrong item, or
- If the goods are damaged or defective; or
- When returning or returning a replacement that you do not want to keep.
Shipping charges for items in perfect condition will not be refunded. The cost of returning the item will vary depending on the item and will be communicated after the testing process has been completed.
We apologize if you are not satisfied with the way in which we have handled the return, replacement or repair of any item. Please contact our customer service representative on +91 9998337030, at email@example.com or by post at Customer Service Department, Mujtaba Traders, 1, Near Habib Valji Hospital, Near Uma.Nal, Mahuva., Mahuva, Bhavnagar, Gujarat – 364290, India.